1
of 6— Export your CSAT feedback
What you'll accomplish
By the end of this guide, you'll be able to analyze a week's or month's worth of customer satisfaction feedback in under 10 minutes — identifying the top themes in negative feedback, spotting systemic problems, and surfacing specific cases that need follow-up. What used to take 45 minutes of manual reading now takes a few minutes with Claude.
What you'll need
- Claude Pro ($20/month at claude.ai) — needed for analyzing larger text volumes
- Your CSAT feedback export (from Medallia, Qualtrics, SurveyMonkey, or your CRM)
- Time needed: 5-10 minutes per analysis session
- Cost: $20/month (Claude Pro handles the larger context needed for 50-200 responses)
How-To Guide: Analyze CSAT Feedback to Find What's Actually Broken
Step 1: Export your CSAT feedback
Your CSAT data lives in whichever survey platform your company uses. Common exports:
- Medallia / Qualtrics: Dashboard → Export → CSV or Excel
- SurveyMonkey: Results → Export → All responses → CSV
- Zendesk CSAT: Reports → Customer Satisfaction → Export
Open the export in Excel or Google Sheets. Identify the columns with: the rating (1-5 or 0-10) and the open-text comment.